1. Use of the Site
Limitation of Liability
In no event will THE CARIS GROUP be liable for—
(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if THE CARIS GROUP or its authorized representatives have been advised of the possibility of such damages, or
(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, THE CARIS GROUP liability is limited to the greatest extent permitted by law.
THE CARIS GROUP makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-THE CARIS GROUP website, please understand that it is independent from THE CARIS GROUP, and that THE CARIS GROUP has no control over the content on that web site. In addition, a link to a CARIS GROUP web site does not mean that THE CARIS GROUP endorses or accepts any responsibility for the content, or the use, of such web site.
We accept no liability, implied, or otherwise, should the use of our products or services cause downtime, loss of earnings or any other negative impacts. We will be more than happy to offer support and assistance where possible to resolve any issues your site may have. However, it is you responsibility to ensure that you always have a backup of your site’s files, databases and other information before making any changes.
2. Copyright, Licenses and Idea Submissions
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks is WeAreCaris.com, its affiliates or other third party licensors.
YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
You agree to indemnify, defend and hold harmless THE CARIS GROUP and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
Every WordPress plugin and WordPress theme has been tested to make sure that it works seamlessly with an average WordPress installation. However, because there are millions of combinations of plugins and themes, we can not guarantee THE CARIS GROUP’s product to work with every combination. We can only guarantee THE CARIS GROUP’s product to work with a fresh default install of WordPress. We will work with all users who experience any problems to find the part of the site that is stopping THE CARIS GROUP’s product from working.
We accept no responsibility for any damage or loss of earnings to your blog/site in any instance when using THE CARIS GROUP’s products. It is your responsibility to keep a regular backup of your database and/or relevant files so that if the worst does happen, you can use your backup to bring your blog/site back online.
6. Site Access
If you experience a problem that can not be fixed by following our instructions, it may be required that we access your site to test, isolate and rectify / advise you of our findings. Failure to supply or allow access will result in us being unable to assist you.
7. Refund Policy
Since we offer non-tangible, irrevocable, digital goods we do not issue refunds based on satisfaction of the features. We provide enough documentation and screenshots showing exactly what the product does and how it works. If you feel that an explanation of the product doesn’t answer your question or provide you with the information that you need, you can always contact us and ask us questions.
8. Software License
Consult the license of the individual product for licensing agreement. You cannot distribute your copy of the product to your client(s). Each of your clients need to have a separate license.
We reserve the right to deny support if you are found to be misusing a license.
All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.
10. Affiliate Sales
Anyone found to be committing fraud will have their affiliate accounts suspended and all funds frozen.
Affiliate commission will be reversed for refunded sales and will be reported as a negative sale in the sales report.
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). THE CARIS GROUP will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that THE CARIS GROUP considers insecure, THE CARIS GROUP will be entitled to require the password to be changed and/or terminate your account.
12. Customer Support
We try to reply to all customer support queries within 24 hours of posting on weekdays. We have a very good track record of providing excellent customer support. Our main form of customer support is offered by the developers via the Customer Only Support Forum. Please note that we do not offer support via instant messaging due to time zone differences. So if you need instant messaging support then you will need to look for alternative solution.
You get free technical support for 1 year when you purchase the product. You have access to all the documentation, updates and forum answers even after the 1 year mark. Buying tech support after 1 year is not mandatory (you will always have access to a working and most recent version of the plugin). After the 1 year period, technical support is provided on a yearly basis for a nominal fee (only if you need us to troubleshoot on your site). You receive updates and all future versions of the plugin for free.
Our support contract is simple, we give support to whoever purchased the product from us. We will only ever talk to the person who directly purchased from us. If you are using a 3rd party developer for your project he/she will have to go through you as we won’t recognize that person. If we find that you are illegally distributing the product to your clients sites (each of your clients will need a separate license) then we will take action.
We reserve the right to deny support if you are found to be misusing the customer support forum or spamming the forum with unrelated content. IP addresses are recorded to detect accounts that are being shared. We reserve the right to block shared or misused accounts. If you distribute the plugin to your clients without buying licenses for them (each of your clients need to have a separate license) then we will revoke your license and block all access to our site.
13. Technical Support via Forum
We provide technical support via our support forum. The forum questions need to be very specific to troubleshooting issues only (where a feature is not working as stated). If an advertised feature doesn’t work as advertised then you can post that issue and we will look at it and fix it as needed. We cannot teach/consult you on how to best setup a WordPress site as part of our technical support. We also cannot give you all kinds of project specific customization support for free. That is not what we call “free technical support”.
14. Server Setup
Our WordPress plugins require that you have a properly configured server setup with PHP and MySQL and it is online where it can be accessed using your domain name (we don’t support local installation). In most cases this is something you don’t have to worry about as your web host will provide you with a properly configured server but sometimes we do see users using badly configured server or a special setup where things don’t work as normal. If you are using some WordPress plugins on your site without any issue then it is safe to assume that our plugins will work fine on your server.
15. Product Delivery
Our digital products are delivered instantly via email to your inbox. On rare occasions an email can get delayed or missed or it can end up in your junk folder. If you do not receive an email containing the product download links within a few hours after the order, please contact us and we will send you fresh download links.
16. Terms of Service / Terms & Condition Changes
Changes to our Terms of service and terms & conditions will be made without direct notification. It is your responsibility to ensure you check for changes in our terms of service and terms & conditions.